Reklamace

We have received your claim

Your claim was sent . We will send confirmation that the claim has been made to the e-mail address you gave. We decide how to handle it immediately, in complex cases within three working days, and settle the claim within 30 days at the latest.

Please send photos of the defect by replying to the confirmation e-mail — it speeds up our assessment considerably.

You can report a defect within two years of receiving the goods. If a defect appears within one year of delivery, the goods are deemed to have been defective on delivery. You can make a claim online using this form, by e-mail, or in person at our showroom.

Podrobnosti v terms and conditions, article VIII. We are happy to help on +420 737 500 750 nebo info@ecovehicle.cz.

1. Contact details

First and last name *

E-mail *

Telefon *

Adresa

2. The goods being claimed for

Order or invoice number *

Date the goods were received *

Goods *

Serial number (if the goods carry one)

3. Description of the defect

What is wrong and how it shows * How you would like the claim settled *

You are first entitled to have the defect removed (repair or new goods). A discount or withdrawal from the contract can be claimed if we refuse to remove the defect, fail to remove it properly, if it recurs, or if it amounts to a substantial breach of contract.

How you will deliver the goods *

I am making a claim for the goods listed above and confirm that the details given are true. *

The processing of personal data is governed by our privacy policy.

How a claim works

Confirmation — we will e-mail you a record of when you made the claim, what it concerns and how you have asked for it to be settled.
Assessment — we decide on the claim immediately, in complex cases within three working days. This period does not include the time needed for an expert assessment of the defect.
Settlement — within 30 days of the claim at the latest, unless we agree on a longer period. We will inform you of the outcome in writing.

Do you want to return unused goods within 14 days without giving a reason? Use the form Odstoupit od smlouvy.